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STATEMENT: Progress to date on Infrastructure Restoration and Improvement in Water Supply by uMngeni-uThukela Water

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STATEMENT: Progress to date on Infrastructure Restoration and Improvement in Water Supply by uMngeni-uThukela Water

Thursday, 28 April 2022

The supply chain management process for a service provider to go on site to conduct a comprehensive assessment of aqueducts 1 and 2, which were damaged during the floods of 8-12 April 2022, has been completed. The assessment is expected to be done over three days, after which detailed costings will be provided to uMngeni-uThukela Water and then followed by the issue of a letter of appointment for work to begin.

The service provider’s assessment report will indicate the extent of damage to these pipes, the cost of restoration to full use and the projected duration of work that will have to be done. Soon after the torrential rains, staff of uMngeni-uThukela Water conducted a preliminary assessment from a chartered helicopter and by foot as they walked the lines to inspect the state of the pipes.

Aqueduct 1 and Aqueduct 2, together with Aqueduct 3 and Aqueduct 4, convey raw water from Nagle Dam to the Durban Heights Water Works in Reservoir Hills, Durban, for treatment and supply as potable (drinking) water to eThekwini Water and Sanitation, the entity of eThekwini Metro that is responsible for provision of water to consumers.

In the heavy rains that accompanied the storms of 8-12 April 2022, a rock fall occurred in Wushini, Inanda, resulting in the pipes breaking and dislodging during the downpours. They have since been temporarily decommissioned. This resulted in a situation in which a deficit of raw water supply to the Durban Heights Water Works has occurred.

In other developments, on Monday, 25 April 2022, members of the Board of uMngeni-uThukela Water visited Wushini, Inanda, where they engaged with the local leadership and communities. Communities in some parts of Inanda, including Wushini, were badly affected by the rains and subsequent damage.

The engagement with some members of Inanda communities and the local leadership took place at the Wushini Arts Centre. There was a formal programme and the Chairperson of the Board of uMngeni-uThukela Water, Ms Gabsie Mathenjwa, addressed the local communities and the leadership. As solidarity with affected members of local communities who lost all their possessions in the floods, grocery parcels were given to them.

Various initiatives are under consideration or being undertaken by uMngeni-uThukela Water to assist the local communities rebuild their lives. In the KwaNgcolosi area, uMngeni-uThukela Water is providing psychological support to affected families to try to manage the trauma caused by loss of loved ones,

 

possessions and property. In conjunction with the police, assistance will also be available in the continuing search for missing persons.

Below is a synopsis of progress to date on water services provision following the devastating floods.

Durban Heights Water Works

 

  1. Pre-storm of 8-12 April 2022

1.1The contracted amount of potable water uMngeni-uThukela Water has to supply to eThekwini Water and Sanitation from the Durban Heights WW is: 540 megalitres per day (million litres per day);

1.2. When the full impact of floods was felt on 13 April 2022, supply to eThekwini Water and Sanitation fell to 380 megalitres per day;

1.3 At that time, this had created an average potable water deficit of 160 megalitres per day. This deficit has since begun reducing;

1.4 Durban Heights WW supplies north, south, central and inner west regions of Durban through the reticulation infrastructure of eThekwini Water and Sanitation;

1.5 By Sunday, 24 April 2022, transfer of more water through aqueducts 3 and 4 and pumping from Inanda Dam using two shaft pumps increased raw water supply and potable water outflow to eThekwini Water and Sanitation, on average, to 430 megalitres;

1.6 On Monday, 25 April 2022, the third shaft pump was brought into use following successful commissioning. On average, the total amount of raw water that is currently being supplied to the plant is 510 megalitres. The three shaft pumps are collectively contributing 150 megalitres per day to the 510 megalitres daily raw water inflow;

1.7 The amount of potable that is currently being supplied daily to eThewini Water and Sanitation amounts to, on average, 490 megalitres, which is 50 megalitre less than the contracted amount;

1.8 The objective is to gradually increase inflow to 560 megalitres so that, on average, 540 megalitres of potable water are produced. At this stage, the options available are increased volumes through Aqueduct 3 and Aqueduct 4 (from Nagle Dam) and supported by additional pumping from Inanda Dam (three shaft pumps). This has to be approached with caution due to risk of stress, and

1.9 It must be noted that in the storms, reticulation infrastructure of eThekwini Metro was also damaged

 

  1. Quick positive outcomes through implementation of remedial actions

2.1 Three (3) of the four (4) shaft pumps that supply water from Inanda Dam to Durban Heights WW as an emergency have been brought into use;

2.2 uMngeni-uThukela Water is assisting its customer (eThekwini Metro) with funding for water tankers. In-house engineers and scientist are available to assist in assessment and restoration work within the reticulation networks. Filling points for water tankers have also been made available, and

2.4 Potable water production at and supply from the Wiggins WW in Durban, which is connected the Durban Heights system, has not been affected and remains normal.

 

  1. Hazelmere Water Treatment Works

Pre-storm damage

3.1 This plant was supplying, on average, 75 megalitres per day

The aftermath of storm damage

3.2 Initially and specifically the previous week, after the torrential rains, high levels of turbidity impacted on treatment of water. Water is drawn from Hazelmere Dam;

3.3 At the height of the crisis, the plant was producing 20 megalitres-25 megalitres and sometimes peaking at 30 megalitres, and

3.4 At one stage, turbidity reached such high levels that production of potable water had to be stopped for at least 48 hours. If production continued under these conditions, there was risk of non-compliance with SANS 24: 2015 requirements for drinking water quality.

  1. Recovery and restoration

4.1 Production of potable water has since increased at the Hazelmere WTP and progress has been made towards achieving volumes of 70-75 megalitres per day;

4.2 At this stage, the plant is producing, on average, 90% of daily demand from iLembe DM, Siza Water and eThekwini Metro;

4.3 This plant supplies five (5) systems and the bulk storage reservoirs are between 49% and 100%. The supply areas are Verulam, Waterloo, Sea Tides, La Mercy, Ballito, Ndwedwe and Groutville.

4.5 This is a marked improvement from production a week ago.

 

Issued by the Corporate Stakeholder Management Unit Office of the Chief Executive, uMngeni-uThukela Water

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STATEMENT: Water Supplied by uMngeni-uThukela Water is Safe to Drink

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STATEMENT: Water Supplied by uMngeni-uThukela Water is Safe to Drink

Wednesday, 27 April 2022

 

In the past few days, some members of the public expressed concern in the media about drinking water (potable water) quality following flood damage to bulk and reticulation infrastructure in the eThekwini region. uMngeni-uThukela Water operates and manages raw water abstraction and bulk potable water supply infrastructure in the eThekwini region and many other parts of KwaZulu-Natal.

The eThekwini Metropolitan Municipality, through eThekwini Water and Sanitation, supplies water to consumers in the region.

uMngeni-uThukela Water provides an assurance that the potable water it supplies to its seven municipal  customers, including eThekwini Metro, conforms to drinking water quality standards as stipulated in South African National Standards (SANS) 241: 2015 for drinking water quality. Therefore, the drinking water that is supplied to these customers is safe to drink, and it contributes to securing public health.

uMngeni-uThukela Water uses advanced water treatment technologies and chemicals to treat raw water abstracted from rivers and dams to ensure that safe drinking water is produced. Chlorine and chlorine-based compounds are used as disinfectants to efficiently and effectively destroy microorganisms during the water treatment process.

uMngeni-uThukela Water supplies drinking water in bulk to eThekwini Metro, Msunduzi Local Municipality, uMgungundlovu District Municipality, iLembe District Municipality, Ugu District Municipality, Harry Gwala District Municipality and King Cetshwayo District Municipality. This water is treated at some of uMngeni-uThukela Water’s plants that use sophisticated technology and the treatment process is rigorous in ensuring only water that is safe for public consumption is distributed.

In addition to daily monitoring of drinking water, supplementary monitoring is undertaken, using a precautionary approach, to evaluate any areas where possible additional risk is posed.

Issued by the Corporate Stakeholder Management Unit, Office of the Chief Executive uMngeni-uThukela Water.

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STATEMENT: Flood Damage in Wushini, Inanda, Accompanying Events and Expression of Compassion by the Board of uMngeni-uThukela Water

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STATEMENT: Flood Damage in Wushini, Inanda, Accompanying Events and Expression of Compassion by the Board of uMngeni-uThukela Water

Tuesday, 26 April 2022

 

  1. Context

1.1The Board of uMngeni-uThukela Water is aware of media coverage pertaining to the destruction of a home in Wushini, Inanda, during the severe floods of 11th April 2022-12th April 2022 and reported anger that an uMngeni-uThukela Water pipe allegedly caused the structure to be razed.

1.2. In the aftermath of this tragedy, three children, who are understood to be from the family that resided in that home, are still missing.

1.3. The Board of uMngeni-uThukela Water wishes to state at the outset that its heart goes out to the affected family for the loss of their home and the heartbreak they are having to endure in not knowing the whereabouts of the missing children.

1.4. Every member of the Board, Executive and Staff of uMngeni-uThukela Water shares in their grief and want to provide support to assist the family and others who are affected by this natural disaster to deal with its tragic consequences.

1.5 To this effect, arrangements are being made for members of the Board to meet the family where discussions will be held on numerous matters, including assistance in search for the missing children.

1.6. There can nothing more distressing than the uncertainty created by not having a roof over one’s head and not knowing the whereabouts of missing persons. It is traumatic for loved ones and it is equally heart rendering for everyone at uMngeni-uThukela Water.

1.7. The media has reported in the past 24 hours that the family is angry with uMngeni-uThukela Water because a pipe uMngeni-uThukela Water uses to convey raw water allegedly destroyed the family’s home. It was also reported that three children referred earlier are missing in the washaway.

1.8. uMngeni-uThukela Water is aware that emotions are running high but the media also have a responsibility to research and report facts in an objective manner so that the public has information that is substantial, irrefutable and reliable.

1.9. It is important that the factual position is shared with the public so that misunderstanding, misinterpretation or incorrect perceptions are removed.

1.10. uMngeni-uThukela Water has two pipes in Wushini. Both are underground. They are positioned along the road. Information provided to uMngeni-uThukela Water shows that in the torrential rains, a rock from the nearby hill rolled down and struck one of the pipes, breaking it.

1.11. In the force of water, the pipe careered some distance away. There was a house nearby. The media coverage suggests that the house was struck by a pipe that rolled, destroying it in its impact.

1.12 At the time of the flood event and before the rock fall, both the pipes were supplying raw water to Durban Heights Water Treatment Plant.

1.13. The entire act of dislodging of the pipe and its impact are subject of an internal investigation.

  1. Reaching out to the affected and destitute

2.1 uMngeni-uThukela Water is a caring organisation and responsible corporate citizen. It has close ties and, in some instances, partnerships with communities where its infrastructure is situated and where communities ultimately receive drinking water that is supplied by the organisation.

2.2 On Monday, 25 April 2022, members of the Board and Executive visited Inanda where Board members engaged with the local leadership and the community of Wushini.

2.3 The purpose of the visit was to show support for the community, work with the leadership and form a sustainable partnership. Importantly, the Board and uMngeni-uThukela Water as a collective want to assist as the community rebuild their lives.

2.4 This engagement took place at the Wushini Arts Centre. It was a formal programme and the Chairperson of the Board addressed the local community and the leadership.

2.5 As a show of solidarity with members of the local community who lost all their possessions in the floods, grocery parcels were given to them as temporary relief. Drinking water from a water tanker was also made available on the day. Drinking water is also provided through the network of eThekwini Metro’s tankering service, to which uMngeni-uThukela Water has made a financial contribution. This is an expression of the fact that the Board understands and wants to do something to alleviate the human suffering caused by the trail of destruction left by the floods.

  1. uMngeni-uThukela Water’s partnership with the leadership and community of Wushini

3.1 Various other initiatives and proposals are under consideration by uMngeni-uThukela Water to assist the local community. This could herald the beginning of a long and sustainable relationship.

3.2 The key priority at this stage is to assist the community with reconstruction and for uMngeni-uThukela Water to work towards full restoration of water provision.

3.3 The local leadership and community are encouraged to make any suggestions they may have on collaboration. An uMngeni-uThukela Water-community-local leadership forum will be established to take the process forward.

Issued by the Corporate Stakeholder Management Unit.

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