KwaZulu-Natal is the gazetted supply area of uMngeni-uThukela Water, which straddles a total geographical area of 94 359 km2 and is home to 12.42 million people and 2.9 million households.

KwaZulu-Natal comprises one Metropolitan Municipality, 10 District Municipalities and 43 Local Municipalities. A total of 14 of these municipalities are Water Services Authorities (direct retail customers) as defined in the Water Services Act. uMngeni-uThukela Water’s customers are spread across more than 41% of KwaZulu-Natal’s geographical area and home to more than 74% households (STATSSA, 2022).

In the reporting period, uMngeni-uThukela Water derived revenues from the following customers:

• eThekwini Metropolitan Municipality;
• iLembe District Municipality;
• Ugu District Municipality;
• Harry Gwala District Municipality;
• uMgungundlovu District Municipality;
• Msunduzi Local Municipality;
• King Cetshwayo District Municipality; and
• Mhlathuze Local Municipality (City of Mhlathuze).
• SIZA Water

Within the King Cetshwayo District Municipality, in the Port City of Richards Bay, the organisation continued to supply water to industries such as Mondi Paper, Richards Bay Minerals (RBM), Hulamin, Mpact, Foskor, Tronox, South 32, Richards Bay Titanium and Wilmar.

uMngeni-uThukela Water’s infrastructure assets in support of its bulk water services business comprises:

• Approximately nine hundred and eight one (981) km of pipelines and fifty-three (53) km of tunnels.
• Fourteen (14) impoundments;
• Fifty-three (53) water treatment works;
• One (1) effluent pump station; and
• Twenty-three (23) wastewater treatment works